WINConnect Smart Meter Upgrade Program
About the Program
We are excited to upgrade your old electricity meter to a new smart meter.
WINconnect is rolling out a smart meter upgrade program in selected sites including your service address.
They have chosen Intellihub, to complete the upgrade. To learn more about Intellihub, Australia and New Zealand’s leading smart utility infrastructure provider, please click here.
The good news is that there will be no charge for the upgrade.
The next generation of electricity meters are here.
Digital meters, otherwise known as smart meters, are the next generation of electricity meters. Unlike the previous generation of meters they communicate between your home or business and your energy supplier using a wireless network.
With smart meters, customers no longer have to worry about manual meter reads or estimated charges. They enhance accessibility to your meter data to help better manage your electricity usage and avoid nasty surprises on your bills.
Preparing for the upgrade
You do not need to be home or at your place of business as long as there is clear access to the meter box. Please ensure the area around your meter box is clear and move any obstructions so that the technician can get at it easily. If you are aware of any issues we may have accessing your meter box please let us know.
The technician will perform a range of checks to ensure it is safe to complete the upgrade. If not, we will inform you of the issue and next steps you need to take.
During the upgrade there may be a short interruption to your power supply.
During the upgrade, power will generally be unavailable for no more than 30 minutes where required, however the total installation time may take up to two hours. We will do our very best to restore power as quickly and safely as possible.
Please take any advance precautions necessary before the power is switched off. Switch off and unplug any sensitive electrical equipment. Please check to ensure all appliances are switched on again as soon as possible after after the upgrade and working properly. Some older appliances may be difficult to get going again, so please make sure you know how to get them started.
Let us know in advance if there are any issues with the power being disconnected during the upgrade before we arrive to complete the work.
Smart meter data is safe and secure
Smart electricity meters measure usage every 15 minutes and sends this data automatically to your energy supplier every day via a secure wireless network.
Smart meter data is secure and confidential. No personal details are attached to the transmission of meter data. The meter number and identifier are only matched to your personal information when it reaches your energy supplier's central data server which is encrypted and secure.
Smart meters are perfectly safe to use.
All smart meters meet the wireless electro-magnetic exposure limits set by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) and enforced by the Australian Communications and Media Authority (ACMA).
Smart meters have lower emissions than many other electrical devices commonly found in households, such as mobile and cordless phones, Wi-Fi modems, microwaves, televisions and baby monitors.
All smart meters being installed meet current Australian Standards including those related to safety.