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Meet your embedded metering team

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Steve
Embedded business leader

Steve works with customers to define the required customer experience and builds the systems and processes to enable it.

 

Day to day, Steve orchestrates and supervises the end-to-end delivery from order to install and beyond, jumps in to help anywhere and everywhere he is required and is your key point of escalation for any issues along the way.

Before joining IntelliHUB, Steve spent 3 years building and running operations at Spotless Metering and 7 years leading customer strategy, experience, innovation and propositions at AGL and Energy Australia.

 

Prior to Energy, Steve held executive roles at GE, Wesfarmers, Suncorp, GSK and Officeworks delivering several disruptive brands and transformation programs. Before immigrating to Australia in 1998, he worked for a leading liquor retailer in South Africa where he discovered his passion for customers.

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Sumeja
Customer engagement, onboarding and value creation

Sumeja is responsible for onboarding and engagement of new customers and day to day account management.

 

She also works with the customers and the business to create value beyond the core meter and data services through new product and service development and innovation.

Before joining IntelliHUB, Sumeja spent close to 4 years in Embedded Network Operations at Plus ES.

 

Sumeja is a dedicated and hard working customer focused expert who brings a wealth of embedded networks experience and innovative thinking to the team.

She is leading a number of new product and service innovations that will drive great value for our customers in the future.

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Marc
Customer engagement, onboarding and value creation

Marc is responsible for onboarding and engagement of new customers and day to day account management.

 

He also works with the customers and the business to create value beyond the core meter and data services through new product and service development and innovation.

Before joining IntelliHUB, Marc worked at AGL for 10 years as a Customer Service Team Leader, QA Compliance Specialist, SAP Specialist, SME Business Consultant, C&I Business Billing Support Officer and BPO Process & Exception Specialist.

 

After AGL he held senior roles in with Active Utilities, Energy Intelligence and Energy Action managing greenfield and brownfield conversions embedded projects before joining IntelliHUB as a Business Development Manager in January 2020. Marc brings a wealth of energy, embedded networks experience and innovative thinking to the team.

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Sandy
Delivery and Scheduling Quality

Sandy responsible for ensuring that customers have an outstanding experience from ordering through to delivery and works across a number of teams to ensure alignment between people and optimal systems and processes.

Before joining IntelliHUB, Sandy spent 4 years at Silcar in Wideband delivery as an Operations Officer, 18 months at Vision Stream as a Wideband Project Coordinator and 5 years at Downer, first as a Wideband Scheduler before heading Operations and Scheduling in Advanced Metering for Embedded. 

Sandy brings a wealth of operations and scheduling experience with a track record of success in growing Spotless embedded networks. She has a huge amount of energy and passion and is well loved by customers for her drive, determination and can do attitude. She is exceptional at process development and delivery and thrives in driving an outstanding experience for customers.

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Anthony + Team
Embedded Field Operations and Deployment

Anthony  and his delivery and scheduling team (Michael Skazas, Tom Elliot, Tim Forsyth, Simon Adelpour and ) Merinda Thompson) arrange pre site evaluations, plan delivery with RECs, PMs, Building and Site Managers, schedule work to our experienced embedded technicians and ensure that the work is completed safely, compliantly and on time as planned.

 

They also proactively manage and resolve any field issues that may occur, ensure that techs complete site records in full and on time and coordinate all requirements for commissioning post install and CT validations.

After more than 18 years with Essential Energy as a Regional Team Leader, Anthony spent 4 years at Active Stream, AGL and Southern Cross before joining Intellihub in 2019.

Anthony and his team all have vast experience and strong field delivery and operational backgrounds ensuring we deliver safe and compliant metering reliably and consistently.

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David + Team
Front and back office administration, analytics and continuous improvement

David along with Chris Joseph are responsible for checking and accepting of customer orders and creating work orders for technicians. 

They manage ENM transactions, investigate and resolves any site record issues and ensures commissioning and validation of CTs is done quickly post energization. They also looks after reporting, analytics and continuous improvement initiatives.

David has worked in the energy industry for 8 years. First in Origin’s New Connections Team, before moving to their Acumen metering division and ultimately IntelliHUB. Prior to energy, David occupied an administrative role in The Age’s distribution team and was an account manager at VECCI. David brings a strong analytical and process discipline to the team.

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Jugan + Team
Data Quality Management

Jugan and Saheb proactively monitor and manage meter performance. They provide regular data reporting and proactively and quickly investigate and resolve any data issues.

 

They work hard to ensure billing data is delivered on time with any gaps resolved to ensure on time and in full billing for customers including managing QA for every install and K Factor auditing to ensure accurate of ratios applied.

Jugan has extensive energy experience having worked for leading retail and embedded businesses during her career.

This has included lead roles in customer service, operations, pricing and data management.

 

Jugan and Saheb ensure that billing is a breeze delivering consistently high levels of data quality through the proactive management using our data framework.

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