Nobody offers a better customer experience or more value than we do across the embedded metering journey
We provide complete certainty and control
We offer competitive and transparent upfront pricing with flexible ways to pay.
We will establish an upfront master services agreement to cover all work required including terms & conditions, SLAs and a fixed rate card for all products and services including flexible ways to pay.
Buy all capital equipment upfront (meter and communication equipment) and pay a fixed monthly rate for data services over an agreed term.
Buy all capital equipment upfront (meter only) and rent communications equipment and data services over an agreed term.
Rent metering equipment including communications equipment and data services via a fixed annual bundle fee over an agreed term. Includes all MP/MC/MDP services akin to an on market meter.
We have a dedicated team to look after all your needs who will get things sorted first time right.
Our embedded team have deep energy experience as well as valuable innovation, process and customer experience gained from working in other industries.
We have clear operational roles, swim lanes, KPIs and service levels defined and work together to deliver an outstanding experience and value across the embedded journey.
We ensure any issues are quickly addressed and solved first time right. We have a strong customer focus and can do attitude.
Click here to meet the team and learn more about them.
Our robust pre site evaluations take the stress out of project management and ensure everything runs smoothly from the get go.
Enables us to familiarise ourselves with the site, build rapport with key site contacts and the REC and understand their specific needs. We will confirm induction requirements, ensure access on the day and check for any hazards.
We will confirm quantity and location of panels and ensure they are up to code and compliant. We will identify any issues and rectifications required. We can recommend suitably qualified RECS for any required works and to scope and quote on any sites that need conversion.
We check panel labelling and signal strength. We will confirm metering requirements and capture existing meter details & photos. We will assess after hours, simultaneous tenancy change over and sensitive site requirements and include these in the plan. We can advise on notifications for outages and life support requirements.
We have representatives on the ground in each state to attend face to face meetings as required and a dedicated leading hand on site throughout the exchange to supervise the technicians on the ground.
Click here to see the what is covered in these pre site evaluations and to learn more about our approach to project management.